CQC Inspection
We don’t just talk about incredible care: we deliver.
On 16th January 2014, the CQC thoroughly inspected our practice and its workings. We were extremely pleased to say we passed on all counts of the inspection.
The Care Quality Commission (CQC) are independent regulators of health and social care in England.
All providers of regulated health and social care services have a legal responsibility to make sure they are meeting essential standards of quality and safety.
To achieve a comment of “best practice” on a report is a rare thing indeed and is something we are extremely proud of!
We continually strive for excellence and it was fantastic to be able to show the authorities how we deliver it.
Comments from the 2014 CQC Report
The treatment is very good.
People were treated by staff who were supported to deliver treatment safely and to an appropriate standard.
One staff member said, "I don't think I have ever been denied an opportunity for training if I felt I needed it.
The records confirmed that a detailed assessment of their dental needs had been carried out and recorded. They also contained treatment plans that reflected people's individual needs.
Treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.
All of the staff undertook annual training in cardio-pulmonary resuscitation and the use of an automatic external defibrillator (AED). Emergency oxygen, two sets of emergency medicines and an AED were accessible and checked weekly by the practice manager.
People were treated in a clean, hygienic environment.
It is absolutely spotless.
People were protected from the risk of infection because appropriate guidance had been followed.
Before people received any treatment they were asked for their consent and the provider acted in accordance with their wishes.
Very thorough.
Staff received appropriate professional development that was relevant to their role.
We saw that the provider carried out, and was responsive to, other audits that were important to the safe management of the practice.
People's needs were assessed and treatment was planned and delivered in line with those individual needs.
People were provided with information about their treatment and they were asked for their consent.
The provider had an effective governance process in place.
The decontamination cycle and the packaging and storage of instruments were in accordance with 'best practice' as described in the Department of Health guidance on decontamination.